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Customer Service
Our Guarantee When you purchase pearls from Designer Pearl Outlet you receive our no-risk, unconditional 30-day money-back guarantee. We want you to be absolutely delighted with your pearls. If you're not completely satisfied, return your pearls within 30 days of purchase for a full refund or exchange. In addition, we will repair or replace (our option) any hardware, such as clasps and earring posts, that may be damaged or otherwise not functioning properly, that are returned to us with original receipt within one year of purchase. Return Policy To return pearls for refund or exchange, please e-mail us at [email protected], or call 1-800-905-3128 from within the U.S., outside the U.S. call 1-201-567-4820, and ask for a return authorization. We ask that pearls be returned in their original condition and presentation box. You will then receive a prompt refund or exchange. Secure Ordering State-of-the-art technology protects your data from unauthorized third parties. We use Secure Socket Layer (SSL) software to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address during transactions, to provide a safe, secure shopping environment. If you prefer not to submit credit card or other information over the Internet, you may phone or fax us your order (see below). We also participate in the GeoTrust True BusinessID program, which provides additional assurances about the reliability of our Website and our commitment to your security and privacy. For more information, please click on the GeoTrust seal at the left of the page. Fax / Phone Ordering If you prefer not to submit credit card or other information over the Internet, you may fax or phone us your order. You may fax your order by printing and manually completing our fax order form. Fax 1-201-568-6590 You may phone your order by calling us between 9 am and 5 pm EST (-0500 GMT) Monday through Friday. Phone 1-800-905-3128 from within the U.S. Phone 1-201-567-4820 from outside the U.S. Sales Tax We do not collect sales tax for destinations other than NJ. For shipments to NJ ONLY, 6% sales tax is added to your order by our shopping cart. |
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Privacy Policy Our order form asks you to give us information specific to that order, including your billing address, shipping address, credit card information and e-mail address. The information is used to process and send your orders. We also use the information to contact you if there is a problem with your order. We may also use the information to contact you for feedback on our products and services. We never share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about gift recipients only to ship the order and to confirm delivery. We never share this information with outside parties except to the extent necessary to complete that order. If you subscribe to our mailing list, we use your name and e-mail address for our newsletters and other occasional notices from us we think you may find helpful. Subscriptions can be canceled at any time. We never share or sell this information to anyone. We never make our customer list available to other companies. |
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About Colors A word about colors - Colors shown are on-screen representations and are only as accurate as your computer monitor can produce. The display of colors will vary depending upon your system settings. Also, each set, comprised of a necklace, bracelet and pair of earrings are hand selected for consistent color within the set. But if, for example, you purchase a necklace and subsequently a bracelet of the same color, color may be slightly different from article to article, as pearls naturally exhibit color variation. |
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About Clasps We carefully select fashion forward clasps, which are both beautiful and secure. Our clasps are produced from 14k gold, sterling silver (where indicated) or silver tone non-tarnish base metal. We provide matching clasps for the necklace and bracelet of each set (necklace, bracelet, earrings). Designer Pearl Outlet is confident that you will be thrilled with the style and quality of our pearls, clasps and workmanship! |
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About Us | Contact Us | Security/Privacy Copyright © 1999-2004 Designer Pearl Outlet. All Rights Reserved. FedEx® service marks used by permission. |
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matching necklace and bracelet.
